Massif Central Vacation Packages

The hotel was well located in the Old Town of Lyon and out the door in any direction was somewhere to eat, drink or shop — maybe all three at once. The room was a very nice size and the value was excellent!

The hotel is a beautiful property in the most perfect part of center of Montpellier. The room was perfect. Great view. Great size. Clean and simply perfect. We dined at a the fine dining rest. One night. It was simply perfect . What is missing in this hotel is great experienced staff. We stayed for a week in this hotel. The young girl that helped us check out and one other young lady were ok. Everyone else. No comment. The bar manager was one of the worst we experienced. My husband had a special request. We waited for half an hour and we never received our drink so we just cancelled our order. The hotel reception the night before our departure told us there is problem with the electricity. Helping us to change our room but when we were telling him we don’t wanna move to a room smaller than our original one he gives you a service with no eye contact. We travel around the world and always in 5 star hotels. The staff of this hotel were from from what you expect in 5 stars and that was disappointing.

The room was clean and staff were helpful. Late check out (12pm) was good. Only thing is that you have to leave the key at the front reception and there is one elevator (I was level 5 so stairs weren’t really feasible with luggage). As long as you are not in a rush anywhere it’s fine.

Fantastic stay at this top-rung hotel. Given the overall pricing tier of the Chateau & Relais, the staff while friendly, at times seemed overwhelmed. Perhaps better training will help.

Overall ok - hotel and rooms need a bit of updating/ refreshing in my opinion. The first room I was in had several non working plugs. Second room also had some non working ones but was more usable. Staff was very kind and helpful. Location is good and within walking distance of the city centre and close to public transport.